| Before performing any service or repair, our technicians carefully analyze every computer to identify the source of its problems. After determining a resolution and proper course of action, the customer is called with an estimate, giving them the opportunity to decide whether or not it is cost-effective to service the computer. If they choose to have the system repaired in our shop, the diagnostic fee is waived and normal labor rates are put into effect. |
| There are several common issues with computers that can be quickly resolved by an experienced technician. We do not charge for a full hour of service for any issue that can be resolved within a half-hour. This minimum rate also applies to the diagnostic testing or servicing of individual hardware components that are brought into our shop. |
| This is the general rate for all computer services and repairs. It is an hourly rate that is measured in 15 minute increments after the half-hour minimum requirement has been met. The vast majority of the services and repairs performed in our shop are completed in an hour or less. For any work that requires more than an hour of bench time, the customer is notified prior to the service being performed. |
| Summoning one of our technicians from the shop for on-site service comes at a premium price, however, the cost is easily afforded by many of our business clients that refuse to risk a single minute of down-time. It is also happily paid by those individuals who insist on the highest quality of service but prefer to remain in the comfort of their own home. A mileage fee may be added to the bill depending on the distance the technician must travel from Computer Corner. There is a one-hour minimum on all on-site service calls. |
| Whether personal information must be permanently deleted, or the computer is destined for a new owner, or it is simply beyond repair, a complete wipe and reload of a system is always an option. Estimating the amount of time required to perform this service is difficult due to the wide variety of computers and manufacturers, so a flat fee of $79.99 is applied instead of an hourly rate. |
| The removal of viruses and other malicious software is a complicated task that requires the manual detection and deletion of infected files by our technicians, followed by a series of lengthy scans that probe every last byte of a computer. Charging an hourly rate for this service would result in an astronomical cost so a flat rate of $99.99 is applied instead. In nearly all cases, personal files such as documents, pictures, and music are preserved and unaffected by the virus / malware removal service. |
| Many computer owners are aware that their systems can be upgraded with a wide variety of gadgets, but they may not have the technical knowledge to install such devices on their own. Our technicians are glad to help improve the performance and functionality of any computer with the installation of new hardware components. |
| An annual computer check-up is just as important as a yearly visit to the dentist or auto mechanic. Our annual maintenance service includes the following procedures: dust removal from fans and heat sinks, the inspection of hardware and cabling, a check for malicious software, the removal of temporary and other unnecessary files, a scan of the system error logs for problems, running a disk checking utility to find and repair file system errors, running a system file checking utility to repair damaged Windows files, and finally the updating of all internet software, anti-virus programs, Adobe products, Java installations, Windows updates, and more. |
| Desktops, towers, and laptops have similar technical specifications and meet the same needs of most computer users, however, laptops are built quite differently and therefore require a different level of maintenance. The successful repair of a laptop requires a technician to have steady hands and intense mental focus for the handling of tiny little screws and keeping track of where they go. The disassembly and reassembly of a laptop can resemble surgery. A very delicate yet common procedure is the repair of a laptop screen; the slightest pressure from bending, twisting, or over-tightened screws can cause the liquid crystals or miniature flourescent tubes to crack. This hightened level of risk associated with laptop repair is directly reflected by the higher hourly rate. |
| If a laptop must be unscrewed for any reason, the repair will take at least half of an hour to perform. The technician will need to remain free from distractions during this time which will diminish their ability to multi-task and ultimately impede the workflow of the entire shop. It is for this reason that there is a $60.00 minimum charge for laptop repair. |